You can cancel your membership by cancelling the direct debit with your bank. Subsequent payments are taken on the same date each month thereafter. If the second attempt also fails, your membership is terminated. Please note, we do charge a £15 admin fee to do this. If a payment fails, we attempt to recollect it again 10 days later. What happens if one of my payments fails? Please contact us if this happens and we can get that resolved for you. Uh oh, this might be because you have two memberships. Why have I got two payments coming out of my account? This might be as you come to the end of a special offer period, or it might be a price increase to allow us to continue offering the best kit and facilities. Occasionally our membership fees increase. Please note you can’t use any of our gyms until your home gym is open. Your first payment will hold your membership for you, and you won’t be charged again until one month after the gym opens. This is to secure your membership at our fantastic early bird offer. Why am I being asked to pay before the gym has opened? You can make changes to your membership via the Member Area. Please note, you will still need to pay a joining fee if you are a returning member. Please note, your payment may be higher than £5 if you are moving to a more expensive gym as this includes a pro-rata payment to cover the remainder of the month. Yes, you can change your home gym in the Member Area for a £5 admin fee. Even if you are sharing your PIN with someone who has their own paid membership, both memberships will be terminated. No, this will result in the termination of your membership. If you are not at the gym during staffed hours, you can contact us. If your PIN does not work and you are at the gym during staffed hours, simply ring the buzzer near the entrance portals and a member of staff will be out to support you. Yes, you can change your membership package at any time via the Member Area. Simply click here, enter a few quick details and your PIN will be emailed to you.Ĭan I upgrade or downgrade my membership? Alternatively, you can join one of our other locations instead, and change your home gym at a later date. Unfortunately not until your home gym is open, your membership will not be active, even if you are a LIVE IT member. I’ve signed up to a gym that hasn’t opened yet, can I still use my membership? However, our Day Passes can be purchased up to 2 weeks in advance. Unfortunately, our monthly memberships are designed to get you up and running right away, so you can’t delay the start of your membership to a later date. Alternatively, you can contact us and we can get in touch with the gym directly. The fastest and easiest way to retrieve lost property is to head back to the gym and speak to a member of staff. What do I do if I have lost something in The Gym? We also have emergency contact points in case you need urgent assistance outside of staffed hours. You can gain access via this door, as well as our standard entrance portals if you have noted that you have a disability when joining.Īll of our gyms have 24/7 CCTV which is monitored externally when there are no staff on site. Yes, we have a wide hinged door for those who need alternative access. You will also need to complete an induction. Staffed hours will be advertised at the gym.Ībsolutely! Once you’ve joined up, member of the management team will be in touch to discuss access arrangements before you arrive for your first visit. You can visit our current gyms during staffed hours to arrange a tour before joining. Yes, our brand new sites are open to view 2 weeks prior to their official opening – you can find out more via the gym page. Anyone under the age of 18 must also complete an online induction before their PIN is activated. You can book a session with one of our expert personal trainers by contacting them via the Member Area or our mobile app. You can book classes via the Member Area or our mobile app.
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